Privacy Policy
Effective Date: 13/01/2025
Last Updated: 05/06/2025
At PT Hub, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or in person at our studio.
1. Who We Are
PT Hub is a boutique fitness studio located in Melbourne, Australia, offering personal training and group fitness services. Our website is https://pthub.net, and we are committed to safeguarding the privacy of our clients and visitors.
2. What Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address
Health & Fitness Information: Pre-screening details, injuries, goals (with your consent)
Payment Details: Billing address, payment method (via secure third-party processors)
Booking Data: Session history, preferences, attendance
Technical Data: IP address, browser type, location data (from our website or booking platform)
We only collect information that is reasonably necessary to provide our services or required by law.
3. How We Collect Information
We collect personal information when you:
Fill out a form on our website
Book a session online or in person
Communicate with us via phone, WhatsApp, email, or social media
Attend a training session or event
Sign up for our promotions, newsletters, or feedback surveys
4. How We Use Your Information
We use your information to:
Schedule and manage your bookings
Deliver personal training and group fitness services
Communicate important updates, reminders, and promotions
Personalize your training experience
Ensure your health and safety during sessions
Comply with legal and regulatory obligations
We do not sell or share your personal information with third parties for marketing purposes.
5. How We Store and Protect Your Information
Your information is stored securely on trusted platforms (e.g., our booking system, email provider, payment gateway). We implement industry-standard security measures, including:
Encrypted connections (SSL)
Restricted access to client data
Strong password protection
Regular software updates and backups
Only authorized staff members have access to your personal information.
6. Sharing Your Information
We may share your personal information with:
Service providers (e.g., payment processors, booking platforms) who help us run our business, under strict confidentiality
Health professionals with your consent, if needed to coordinate care
Regulators or legal authorities, if required by law
7. Your Rights and Choices
You have the right to:
Access or update your personal information
Withdraw consent at any time
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications by clicking “unsubscribe” or contacting us directly
To make a request, please contact us using the details below.
8. Cookies and Website Analytics
We may use cookies and third-party tools (like Google Analytics) to understand how visitors use our website and improve your experience. You can disable cookies through your browser settings.
9. Third-Party Links
Our website or communication channels may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact:
PT Hub
📞 +61 406 861 051
🌐 https://pthub.net
✉️ Email: info@pthub.net
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or services. The latest version will always be available on our website.