Terms & Conditions
Effective Date: 13/01/2025
Last Updated: 24/06/2025
By purchasing any of our services, attending our personal training sessions, group classes, or using our facilities, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully. If you do not agree with these terms, you should not use our services.
1. General Terms
PT hub is a personal training studio located at 85 Flemington Road in North Melbourne.
All clients must complete and sign a health and fitness waiver before commencing any personal training sessions or group classes.
Clients are required to inform PT hub of any changes in their health or medical conditions.
PT hub reserves the right to refuse service to any individual if it is determined that participation in training may pose a health risk.
2. Payment Terms
All personal training sessions, group classes, or packages must be paid for in full prior to the commencement of training.
PT hub accepts cash, credit card payments on site, and digital payments via Stripe, credit cards, bank transfers, and other accepted methods.
When using our online booking and payment system, your card details are securely stored by our third-party payment processor, Stripe. Your card information is encrypted and stored in compliance with PCI-DSS standards. PT hub does not have access to view, retrieve, or store your full card details at any time.
By using our services and booking an individual session, you authorise PT hub to charge the full session rate to your saved payment method if the invoice is not settled at least 12 hours before the scheduled session time. This applies to all individual sessions not covered by a valid subscription or package. This policy ensures that all bookings are honoured and that trainer time is respected.
No refunds are provided for unused sessions or memberships unless otherwise stated in a specific promotion or agreement.
Packages and sessions are non-transferable between individuals unless expressly agreed upon by PT Hub.
Personal training and class packages purchased at PT hub expire within 12 months of purchase unless otherwise agreed in writing.
3. Cancellation and Rescheduling Policy
Please avoid cancelling sessions—reschedule instead.
If you need to reschedule a Personal Training session, please contact your trainer directly to confirm availability (text message is preferred).
Group Classes can be rescheduled without notifying your trainer through our booking system, as class times are fixed and managed through the booking system (notification is optional). Simply follow the link provided in your confirmation email, SMS reminder, or log in through the client portal (note: you'll need to activate your account first).
Rescheduling of personal training sessions or classes require a minimum of 12 hours’ notice.
Cancellations / reschedules made with less than 12 hours’ notice will be charged in full and the session will be forfeited unless an emergency occurs. As a gesture of goodwill, the following session may be extended to help make up for the missed time, subject to trainer availability and discretion.
If you arrive late to a session, it will typically end at the originally scheduled time, and no additional time will be made up. However, in the case of an emergency or one-off situation, your trainer may extend the session subject to availability and discretion.
4. Health and Safety
It is the client’s responsibility to ensure they are in suitable physical condition to undertake the training provided by PT hub.
PT hub is not liable for any injuries sustained during training sessions, group classes, or while using the facilities unless caused by negligence on the part of PT hub staff.
Clients should wear appropriate fitness attire to all sessions and bring their gym towel.
Any injuries or discomfort felt during training must be reported to the trainer immediately.
5. Client Responsibilities
Clients must follow instructions provided by PT hub trainers for their safety and effectiveness of the training.
Any abusive, aggressive, or inappropriate behavior will result in immediate termination of membership or services without refund.
6. Liability Waiver
By agreeing to these terms, clients acknowledge that physical exercise involves risks of injury and damage to property.
PT hub is not responsible for any injuries or damages incurred by clients during sessions, classes, or while on the premises, unless caused by the gross negligence of PT hub or its staff.
7. Photography and Media
From time to time, PT hub may take photographs or videos during sessions or events for promotional purposes.
By agreeing to these terms, clients consent to their images being used in PT hub marketing materials. If you wish to opt out, please notify us prior to your session.
8. Minors
Clients under the age of 18 must have written consent from a parent or guardian to participate in personal training sessions or classes.
All minors must be accompanied by a responsible adult during their first consultation and fitness assessment.
9. Privacy Policy
PT hub is committed to protecting your privacy. We collect personal information solely for the purpose of providing services and communicating with you. Your information will not be shared with third parties unless required by law or necessary for the operation of our services.
For more details, please refer to our Privacy Policy.
10. Amendments to Terms & Conditions
PT hub reserves the right to update or modify these Terms & Conditions at any time. Clients will be notified of any significant changes. Continued use of our services after any such updates constitutes your acceptance of the new Terms & Conditions.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of Victoria.
12. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Phone: +61406861051
Email: info@pthub.net